Terms of Service

1. Acceptance of Terms

By engaging iWebAgents for any services, you ("Client") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and iWebAgents ("Company," "we," "us," or "our").

Agreement Formation

This agreement is formed when:

• You sign a service agreement or proposal
• You make payment for our services
• You provide project requirements and we begin work
• You use our website or services in any capacity

Capacity to Enter Agreement

By accepting these Terms, you represent that:

• You are at least 18 years of age
• You have the legal authority to enter into this agreement
• You are authorized to act on behalf of your organization (if applicable)
• All information provided is accurate and complete

2. Services Provided

iWebAgents provides professional digital services including but not limited to:

Web Development Services

• Custom website development
• E-commerce development
• Shopify development and customization
• Progressive web applications
• Website maintenance and support

Digital Marketing Services

• Search Engine Optimization (SEO)
• Pay-per-click advertising (Google Ads, Meta Ads)
• Social media marketing
• Content marketing
• Email marketing campaigns
• Google My Business optimization

Design Services

• Graphic design and branding
• Logo design and brand identity
• Landing page design
• Marketing materials design
• User interface and user experience design

E-commerce Listing Services

• Amazon, Flipkart, and marketplace listings
• Product catalog management
• Marketplace optimization
• Inventory management support

Service Scope

Specific services, deliverables, timelines, and costs will be detailed in individual project proposals or service agreements. Services not explicitly mentioned in the project scope are not included unless agreed upon in writing.

3. Client Responsibilities

To ensure successful project completion, clients must fulfill the following responsibilities:

Content and Materials

• Provide all necessary content, images, and materials in a timely manner
• Ensure all provided content is original or properly licensed
• Review and approve deliverables within agreed timeframes
• Provide clear and detailed project requirements

Access and Credentials

• Provide necessary access to hosting accounts, domains, and third-party services
• Maintain security of login credentials and access information
• Ensure backup of existing data before project commencement
• Provide administrative access to relevant platforms when required

Communication and Feedback

• Respond to communications within 48 hours during business days
• Provide constructive and specific feedback on deliverables
• Attend scheduled meetings and calls as agreed
• Designate a primary point of contact for the project

Legal Compliance

• Ensure all content and business practices comply with applicable laws
• Obtain necessary licenses and permissions for content usage
• Comply with platform terms of service and guidelines
• Maintain appropriate business licenses and registrations

4. Payment Terms

Payment Structure

Payment terms vary by project type and will be specified in individual agreements:

• One-time Projects: 50% upfront, 50% upon completion
• Monthly Services: Payment due at the beginning of each month
• Large Projects: Milestone-based payments as agreed
• Rush Projects: 100% payment upfront

Payment Methods

We accept the following payment methods:

• Bank transfer (NEFT/RTGS/IMPS)
• UPI payments
• Credit/Debit cards (online payment gateway)
• Digital wallets (PayTM, PhonePe, Google Pay)

Late Payments

• Invoices are due within 7 days of issuance unless otherwise specified
• Late payments may incur a 2% monthly service charge
• Work may be suspended for accounts more than 15 days overdue
• Collection costs and legal fees may be charged to the client

Refund Policy

• Refunds are considered on a case-by-case basis
• Work completed and delivered is generally non-refundable
• Monthly service fees are non-refundable once the service period begins
• Refund requests must be made in writing with valid justification

5. Project Timeline

Timeline Estimates

Project timelines are estimates based on:

• Project scope and complexity
• Client responsiveness and feedback
• Availability of required materials and access
• Current workload and resource allocation

Factors Affecting Timeline

Timelines may be extended due to:

• Delayed client feedback or approvals
• Changes in project scope or requirements
• Technical issues beyond our control
• Third-party service dependencies
• Force majeure events

Timeline Modifications

• Timeline changes will be communicated promptly
• Scope changes may require timeline and cost adjustments
• Rush delivery may incur additional charges
• Client delays do not extend our delivery commitments

6. Intellectual Property

Client-Owned Content

Clients retain ownership of:

• Original content, text, and materials provided
• Existing trademarks, logos, and brand elements
• Business processes and proprietary information
• Final deliverables upon full payment

iWebAgents-Created Work

Upon full payment, clients receive:

• Full ownership of custom-developed websites and applications
• Rights to use custom graphics and designs created for the project
• Source code and development files (where applicable)
• Documentation and training materials

Third-Party Assets

• Stock photos, fonts, and plugins remain property of their respective owners
• Clients are responsible for obtaining proper licenses
• We may use third-party tools and frameworks with appropriate licenses
• Open-source components retain their original licenses

Portfolio Rights

iWebAgents reserves the right to:

• Display completed work in our portfolio
• Use project details as case studies (with client approval)
• Reference client relationships in marketing materials
• Showcase work for business development purposes

7. Confidentiality

Confidential Information

We treat the following as confidential:

• Business strategies and plans
• Financial information and data
• Customer lists and contact information
• Proprietary processes and methodologies
• Login credentials and access information

Protection Measures

• Secure storage of client data and information
• Limited access to confidential information on a need-to-know basis
• Non-disclosure agreements with team members
• Secure communication channels for sensitive information

Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes public through no fault of ours
• Was known to us prior to disclosure
• Is required to be disclosed by law or court order
• Is independently developed without use of confidential information

8. Warranties & Disclaimers

Service Warranties

We warrant that our services will be:

• Performed with professional skill and care
• Delivered in accordance with agreed specifications
• Free from material defects for 30 days after delivery
• Compliant with industry standards and best practices

Website and Application Warranties

• Websites will function as specified across major browsers
• Code will be free from material bugs and errors
• Responsive design will work on standard devices
• Basic SEO implementation will follow current best practices

Disclaimers

We disclaim warranties regarding:

• Third-party services, plugins, or integrations
• Search engine rankings or marketing results
• Website performance on all possible devices or browsers
• Compatibility with future software updates
• Uninterrupted or error-free operation

Remedy for Breach

Our sole obligation for warranty breach is to:

• Correct defects in our work at no additional charge
• Re-perform services that do not meet specifications
• Provide alternative solutions where correction is not feasible

9. Limitation of Liability

Liability Limits

Our total liability for any claim shall not exceed:

• The total amount paid by the client for the specific project
• ₹1,00,000 for any single incident or claim
• The amount paid in the 12 months preceding the claim

Excluded Damages

We shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, revenue, or business opportunities
• Data loss or corruption (beyond our direct control)
• Third-party claims or actions
• Damages resulting from client's misuse of deliverables

Force Majeure

We are not liable for delays or failures due to:

• Natural disasters or acts of God
• Government actions or regulations
• Internet or telecommunications failures
• Third-party service outages
• Other circumstances beyond our reasonable control

10. Termination

Termination by Client

Clients may terminate services:

• With 30 days written notice for ongoing services
• Immediately for one-time projects (subject to payment for work completed)
• For cause with immediate effect

Termination by iWebAgents

We may terminate services for:

• Non-payment of invoices beyond 30 days
• Breach of these Terms by the client
• Abusive or unprofessional behavior
• Illegal or unethical business practices
• Failure to provide necessary cooperation

Effects of Termination

• Client remains liable for all charges incurred before termination
• Work completed will be delivered upon full payment
• Ongoing services will cease at the end of the current billing period
• Confidentiality obligations survive termination

Data and File Transfer

• Client data will be provided in standard formats
• Transfer must be completed within 30 days of termination
• Additional charges may apply for complex data migration
• We retain the right to delete data after 90 days

11. Dispute Resolution

Initial Resolution

Before formal proceedings, parties agree to:

• Attempt good faith negotiations to resolve disputes
• Provide written notice of the dispute with specific details
• Allow 30 days for informal resolution attempts
• Consider mediation through a neutral third party

Formal Dispute Resolution

If informal resolution fails:

• Disputes will be resolved through binding arbitration
• Arbitration will be conducted in Delhi, India
• Proceedings will be in English language
• Each party bears their own costs unless otherwise awarded

Exceptions

The following may be pursued in court:

• Collection of unpaid invoices
• Intellectual property infringement claims
• Injunctive relief for confidentiality breaches
• Small claims court matters within jurisdiction limits

12. Governing Law

Applicable Law

These Terms are governed by:

• The laws of India
• Delhi state regulations where applicable
• Indian Contract Act, 1872
• Information Technology Act, 2000

Jurisdiction

• Courts of Delhi, India have exclusive jurisdiction
• Parties consent to personal jurisdiction in Delhi
• Venue for any legal proceedings shall be Delhi

Compliance

Both parties agree to comply with:

• All applicable local, state, and national laws
• Industry regulations and standards
• Data protection and privacy laws
• Tax obligations and reporting requirements

13. Modifications to Terms

Updates and Changes

We may modify these Terms:

• To reflect changes in our services or business practices
• To comply with legal or regulatory requirements
• To improve clarity or address ambiguities
• To incorporate client feedback and industry best practices

Notification Process

• Updated Terms will be posted on our website
• Existing clients will be notified via email
• Material changes require 30 days advance notice
• Continued use of services constitutes acceptance

Objection to Changes

If you object to modifications:

• Notify us in writing within 30 days
• Existing projects continue under original terms
• New projects will be subject to updated terms
• Services may be terminated if agreement cannot be reached

14. Contact Information

For questions about these Terms of Service or to discuss any concerns, please contact us: