Privacy Policy
Your privacy is important to us. This policy explains how iWebAgents collects, uses, and protects your personal information.
Table of Contents
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request quotes or consultations
- Subscribe to our newsletter
- Engage with our services
- Communicate with us via email or phone
This information may include:
- Name and contact information (email, phone number)
- Company name and business information
- Project requirements and preferences
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our site
- Referring website information
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Provide web development, digital marketing, and related services
- Communicate about your projects and requirements
- Process payments and manage billing
- Provide customer support and technical assistance
Business Operations
- Improve our website and services
- Analyze website usage and performance
- Send marketing communications (with your consent)
- Comply with legal obligations
Communication
- Respond to your inquiries and requests
- Send project updates and notifications
- Share relevant industry news and insights
- Provide technical support
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing services
- Payment processing
- Analytics and performance monitoring
- Customer support tools
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and property
- Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security updates and patches
- Access controls and authentication
- Data backup and recovery systems
Organizational Measures
- Limited access to personal information
- Employee training on data protection
- Regular security assessments
- Incident response procedures
Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Third-Party Services
Our website may integrate with third-party services that have their own privacy policies:
Analytics Services
- Google Analytics: Website traffic and user behavior analysis
- Google Search Console: Search performance monitoring
Marketing Tools
- Email Marketing Platforms: Newsletter and campaign management
- Social Media Platforms: Social sharing and engagement
Payment Processors
- Secure Payment Gateways: Credit card and online payment processing
We recommend reviewing the privacy policies of these third-party services to understand their data practices.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records
Retention Periods
- Client Information: 7 years after project completion
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months (Google Analytics default)
- Communication Records: 3 years for business purposes
After the retention period, we securely delete or anonymize your personal information.
8. Your Rights
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Understand how your information is being used
Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact details and preferences
- Modify your communication preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
- Object to certain uses of your information
Exercising Your Rights
To exercise these rights, please contact us at mail.iwebagents@gmail.com. We will respond to your request within 30 days.
9. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our business practices
- Legal or regulatory requirements
- Improvements to our services
- Feedback from users
Notification of Changes
When we make significant changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email if you have subscribed to our communications
- Post a notice on our website
- Provide additional notice for material changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Response Time: We aim to respond to all privacy-related inquiries within 48 hours during business days.