Privacy Policy
Last Updated: October 2026 | Effective Date: October 2026
Note: This policy provides standard disclosures under Indian law. A qualified legal professional should review this document prior to formal legal reliance.
1. Introduction & Applicability
iWebAgents ("we", "our", or "us") is a digital marketing, web development, and ecommerce consulting agency based in Dwarka, Delhi, India. We are committed to protecting the privacy, confidentiality, and security of information entrusted to us by visitors to our website (https://iwebagents.com) and prospective clients who contact us for agency services.
This Privacy Policy explains how we collect, use, process, store, and safeguard personal information in compliance with applicable Indian data protection legislation, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act 2023).
2. Information We Collect
We collect information in the following circumstances:
- Direct Inquiries & Contact Forms: When you submit a project inquiry, request a website audit, or contact us via our consultation forms, we collect your name, email address, phone number, website URL, monthly ad spend or budget range, and any message or project specifications you share with us.
- Automated Technical Data: When you browse our website, our web servers and analytics tools automatically record log data, including IP address, browser type and version, operating system, referring URL, time spent on pages, and clickstream data.
- Cookies & Tracking Technologies: We utilize essential cookies, performance cookies, and analytics tags (such as Google Analytics 4) to understand site navigation, measure Core Web Vitals, and improve user experience.
3. Purpose and Legal Basis for Processing
Under the DPDP Act 2023 and applicable laws, we process personal data for legitimate business uses with your voluntary consent, including:
- Responding to business inquiries, service requests, and proposal consultations.
- Performing requested performance audits (SEO audits, Google Ads audits, conversion reviews).
- Maintaining website functionality, security, fraud prevention, and uptime monitoring.
- Complying with statutory, tax, and legal obligations under Indian law.
4. reCAPTCHA & Spam Protection
To protect our contact forms from spam, automated abuse, and brute-force attacks, we may implement Google reCAPTCHA or equivalent bot detection. Use of such features is subject to Google's Privacy Policy and Terms of Service.
5. Data Retention & Security Practices
In accordance with Rule 8 of the IT Rules 2011, iWebAgents employs reasonable technical, physical, and managerial security practices to protect personal information against unauthorized access, loss, or disclosure. Inquiries received through contact forms are retained only for as long as required to fulfill business communications or client engagement purposes, unless longer retention is required by law.
6. Disclosure & Third-Party Services
We do not sell, rent, or trade your personal information. We may share technical data with trusted service providers bound by strict confidentiality (such as cloud hosting infrastructure, Cloudflare CDN/security, and Google Analytics) exclusively to operate our services.
7. Your Data Rights under DPDP Act 2023
Subject to statutory conditions under Indian law, data principals hold rights to:
- Request a summary of personal data held and processing activities.
- Request correction, updating, or deletion of personal data.
- Withdraw consent previously provided for direct communications.
- Nominate an individual or seek redressal through our designated Grievance Officer.
8. Grievance Officer & Contact Information
If you have questions, concerns, or grievances regarding this Privacy Policy or your personal data handling, please contact our Grievance Officer: